Here is a collection of Frequently Asked Questions. Our goal is to provide the best customer experience, therefore your feedback is greatly appreciated. Please email us at firstname.lastname@example.org if you have any questions.
Q: Where is your company located?
A: We are an e-commerce brand located in the United States with our own production facility plus a large network of many trusted - high quality partners all over the world.
Q: What is the best method to contact you?
A: All inquiries can be directed to email@example.com.
Q: Is shipping really FREE for all orders?
A: Yes, there are no surprises! There are absolutely NO shipping costs!
Q: How long does it take to process my order?
A: Processing times can usually be between 3-5 business days.
Q: How long will it take for my items to arrive?
A: It can take anywhere from 2-3 weeks for all orders to arrive. Shipping times vary from product-to-product, based on demand and shipping location.
Q: Can I track my order?
A: Absolutely! Please reach out to us at firstname.lastname@example.org to request your tracking information.
Q: I ordered more than 1 product. Will they all come in one single package?
A: We like to ship the products as they are available so your items may come in separate packages.
REFUNDS & RETURNS
Q: I ordered my items and changed my mind. How can I cancel this order?
A: We only accept cancellation requests that are received within 24 hours of order placement. Kindly email us including your reason for cancellation.
Q: I received a faulty or damaged product. How can I start a return and receive a refund?
A: We are sorry for any inconvenience it caused you. Reach out to us for a return address and then kindly ship the damaged or faulty item back to us within 30 days of receiving it at your expense. Upon receiving and confirming its condition, we will issue a full refund.
Q: I have received a faulty or damaged product. How can I claim an exchange?
A: We are sorry for the inconvenience. Reach out to us for a return address and then kindly ship the item to us within 30 days of receiving it at your expense. Once we receive it and confirm its condition, we will send out a replacement.